Effective and great communication skills are compulsory but are worthy skills that a call center agent has. The main job of an agent is to communicate with customers, so communication skills should be commendable. When talking about communication, it doesn’t mean talking to a customer in English language.
Effective communication means listening to the queries carefully, providing necessary information, and offering an effective solution to the customer’s problem. A competent call center agent makes the customer service experience much better and makes him a happy customer.
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